Refund and Returns Policy

Eligibility for Returns

You may request a return or replacement under the following conditions:

  • The product received is damaged, defective, or incorrect
  • The request is raised within 7 days of delivery
  • The product is unused, unwashed, and in its original packaging with tags intact

Due to hygiene and safety standards, certain items such as medical supplies and uniforms may not be eligible for return unless they are defective or damaged.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or worn products
  • Products without original packaging or tags
  • Items purchased under clearance or special discounts (unless defective)
  • Customized or made-to-order products

Return Process

To initiate a return:

  1. Contact us at drsalvora786@gmail.com within 7 days of delivery
  2. Provide your order ID, product details, and clear images of the issue
  3. Our team will review your request and provide further instructions

Returns without prior approval may not be accepted.

Refund Policy

  • Once the returned product is received and inspected, we will notify you of the approval status
  • Approved refunds will be processed within 5–7 business days
  • The refund will be credited to your original payment method

Replacement Policy

  • If your product is damaged or defective, we may offer a replacement instead of a refund
  • Replacement will be subject to product availability

Shipping Charges

  • Free return shipping for damaged or incorrect products
  • For other eligible returns, shipping costs may be borne by the customer

Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not possible

Contact Us

For any queries regarding returns, refunds, or replacements, feel free to contact us:

Phone: 9825055284
Email: drsalvora786@gmail.com
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